Okay, look, we need to talk about this "tech" you hired.
Oh, yeah. How's he doing?
He's a moron. He doesn't know a modem from a video card. He just fried Mr. Parker's hard drive. He's got no business repairing any machine more complex than a spoon.
Well, okay, maybe he's a little green...
I asked him to clean out some temp files. He pulled the hard drive, opened it up, and is now scrubbing the platters with a wire brush.