"It's not hard to gently guide people and make them feel empowered and responsible."
Here is some bullshit imaginary conversation that ends in 6 lines with the user completely understanding tech support and following all his instructions without complaint! See how easy it is? *preen*
"Honestly, all these threads and complaints about helping with computers, they always make me think that it's down to faults in the computer people blah blah blah..."
This guy is either a zen master or completely stupid.
