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Indie Record Store Training Video: Customer Service #324: Keith helps his customers.
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| May I help you find something sir? | |
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| Ummm.. yeah. Ya'll got any Phish bootlegs? | |
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Bait and Switch Technique.
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| Phish? No. Just the full lengths. But we do have all the Dick's Picks Grateful Dead Volumes. | |
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| Whoa! How'd you know I love The Dead? Man, can I see them? | |
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Don't let the customer know you are calling them sheep right to their face.
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