aspaddict  

Did that software vendor ever call you back with the correct settings that I should be using?

Oh, don't worry about it - I'll be taking care of it myself. *grumble*

Hi, this is the customer - why in the hell don't you have that software set up the way we asked you to?

I don't know. You should call our IT guy - I don't know anything about computers.

I just had the MOST interesting phone call from a customer. Luckily I have all the email correspondence proving that you were going to take responsibility for it.

Shit...he's good.