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I'm running under such and such a configuration, and your product refuses to load on my machine. The error message it shows is ...
3 days later ...
[20 lines of header] We'll be happy to help you, but we need more info. Exactly what components do you have? Reply including this entire message [original message]
[that whole message with elaboration inserted in the relevant locations]
A few days later ...
We'll be happy to help you, but your message was blank. Please send it again. [entire original message without a single bit dropped]
