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| If you have trouble with our products, please click here and let us know. | |
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| I'm running under such and such a configuration, and your product refuses to load on my machine. The error message it shows is ... | |
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| [20 lines of header] We'll be happy to help you, but we need more info. Exactly what components do you have? Reply including this entire message [original message] | |
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| [that whole message with elaboration inserted in the relevant locations] | |
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| We'll be happy to help you, but your message was blank. Please send it again. [entire original message without a single bit dropped] | |
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